Duel Autocare are committed to a premium dispatch and delivery service, if we receive a completed and paid order before 2.30pm Monday to Friday (excluding public holidays etc) will have it with the courier the same day and delivered the next working day. Working days are Monday - Friday.

We aim to deliver and process within these timescales, but occasionally due to unforeseen circumstances, this may change. We will always contact customers should we envisage there to be a delay to their order.

All orders that are received before 2:30pm, will be despatched from our warehouse the same day

NEXT DAY SERVICE - Parcelforce

48hr SERVICE - Royal Mail

In the unlikely event that you have an issue with a Duel Autocare product you have ordered from us – please contact us via email (support@duelautocare.zendesk.com) or via the 'Contact Us' page.

Once our Team has approved a return, please return your item/s purchased by post. Include in writing an explanation of the reason for your return on the reverse of your original invoice. Remember to include this with the item(s) you are returning. Your input is essential to us when we review our services and products for the future.