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Privacy Policy
How we collect, use, and protect your personal data
Last updated: February 2026
This Privacy Policy explains how Duel Autocare Limited ("we", "us", "our") collects, uses, stores, and protects your personal data when you use www.duelautocare.co.uk (the "Site").
We are committed to protecting your privacy and handling your personal data transparently and in accordance with applicable data protection laws, including: The UK General Data Protection Regulation (UK GDPR), The Data Protection Act 2018, and The Privacy and Electronic Communications Regulations (PECR).
1. Information About Us
Duel Autocare Limited is the data controller responsible for your personal data.
- • Company number: 12223800
- • Registered address: Unit 4.6, Tameside Industrial Park, Windmill Lane, Denton, M34 3QS, United Kingdom
- • Email: support@duelautocare.zendesk.com
2. Personal Data We Collect
We may collect and process the following categories of personal data:
- • Identity data: name, company name
- • Contact data: billing and delivery address, email address, telephone number
- • Transaction data: order details, payment confirmations
- • Technical data: IP address, browser type, device information, operating system
- • Profile data: purchase history, preferences, feedback, survey responses
- • Marketing data: communication preferences and consent records
We do not knowingly collect data from children under 16.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- • To process and fulfil orders, including delivery and returns
- • To manage customer accounts and provide customer support
- • To maintain warranty and guarantee records
- • To improve our products, services, and website performance
- • To request reviews and feedback
- • To carry out fraud prevention and security checks
- • To send service-related communications (order confirmations, dispatch updates)
4. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases to process your data:
You may withdraw consent at any time.
- • Contract: where processing is necessary to fulfil an order or provide services
- • Legal obligation: where we are required to retain records for tax or regulatory purposes
- • Legitimate interests: to improve our services, prevent fraud, and operate our business effectively
- • Consent: for marketing communications and non-essential cookies
5. Marketing Communications
We may send you marketing emails about our products, offers, or news where you have given consent; or you have previously purchased from us and have not opted out (soft opt-in under PECR).
We do not sell your personal data.
You can opt out at any time by:
- • Clicking the unsubscribe link in any marketing email
- • Contacting us at support@duelautocare.zendesk.com
6. Sharing Your Personal Data
We may share your data with trusted third parties where necessary. All third parties are required to process your data securely and lawfully.
Third parties include:
- • Delivery and logistics providers
- • Payment service providers
- • IT, hosting, and e-commerce platform providers (including Shopify)
- • Fraud prevention and credit reference agencies (where required)
7. International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- • Enable essential site functionality
- • Analyse site usage and performance
- • Support marketing and advertising activities
Non-essential cookies are used only with your consent. You can manage cookie preferences via your browser settings or our cookie banner.
For analytics and advertising, we may use: Google Analytics, Meta (Facebook and Instagram), and TikTok advertising tools.
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
9. Behavioural Advertising
We may use your data to provide relevant advertising via platforms such as Google, Meta, and TikTok.
You can manage ad preferences via:
- • Facebook: facebook.com/settings/?tab=ads
- • Google: google.com/settings/ads
- • Digital Advertising Alliance: optout.aboutads.info
10. Data Security
We have appropriate technical and organisational measures in place to protect your personal data against unauthorised access, loss, misuse, or disclosure.
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
11. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
12. Your Rights
To exercise your rights, contact us at support@duelautocare.zendesk.com.
Under UK GDPR, you have the right to:
- • Access your personal data
- • Request correction of inaccurate data
- • Request erasure of your data
- • Restrict or object to processing
- • Request data portability
- • Withdraw consent at any time
- • Lodge a complaint with the Information Commissioner's Office (ICO)
13. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Site.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: support@duelautocare.zendesk.com
Post: Customer Services (Data Protection), Duel Autocare Ltd, Unit 4.6, Tameside Industrial Park, Windmill Lane, Denton, M34 3QS, United Kingdom