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Returns

In the unlikely event that you have an issue with a Duel Autocare product you have ordered from us – please contact us via email (help@duelautocare.co.uk) or via the 'Contact Us' page/Facebook page.

Once our Team has approved a return, please return your item/s purchased by post. Include in writing an explanation of the reason for your return on the reverse of your original invoice. Remember to include this with the item(s) you are returning. Your input is essential to us when we review our services and products for the future.
To be eligible for a return:

  • Be within 30 days of purchase; 
  • Your item must be unused with and in the same condition that you received it; 
  • It must also be in the original unopened packaging;

It is your responsibility to ensure that the item is returned to us in a safe and secure manner. We suggest that you use a recorded postal/courier service. Please ensure that the postal service you use covers the value of your Duel Autocare order. Return shipping costs are non-refundable. If the item is being returned due to our error and a Duel Autocare representative has agreed this, then any postage will be reimbursed. It can take 5 working days for your parcel to reach us dependent on the courier’s service that is used. Once we receive your parcel, we will inspect and process your return within 3 working days. Any Refunds can take up to 3/5 days with your bank to appear in your account. You will receive an email update upon the completion for your return.

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