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Terms & Conditions
Information about us
www.duelautocare.co.uk is a site operated by Duel Autocare Limited (“We”). We are a limited company registered in England and Wales under company number 12223800. Our UK VAT number is 335 4781 87.
Other applicable terms
Your account and password
Your use of our site
You must ensure that any and all information and material which you post to our site (User Content) and use of any interactive services associated with it complies with following standards. User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted. Product reviews will only be accepted from genuine, verified purchasers in the correct language for the relevant website and will not be accepted from our employees.
Viruses, hacking and other offences
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Intellectual property rights
Our trademarks are registered
Duel Autocare and the logos for these marks are trademarks of Duel Autocare Limited. You are not permitted to use these trademarks without our approval unless they are part of any material you are using as permitted above.
Changes to our site
We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and We are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site. Although We make reasonable efforts to update the information on our site, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability in respect of your use of our site
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. If you are a business user:
- We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it;
- We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of or inability to use our site, or use of or reliance on any content displayed on our site; and
- We will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation;
- waste of management or office time; or any indirect or consequential loss or damage.
If you are a consumer user, please note that We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and We have no liability to you for any loss of any business of yours (including but not limited to the types of loss and damage excluded in respect of business users set out in the paragraph above). The security of communications sent over the Internet (including by email) is subject to many factors outside of our control. We do not guarantee the security or confidentiality of any electronic communications. We shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We have no control over those websites and will not be liable for any loss or damage that may arise from your use of them.
You may cancel your online order up to the point of dispatch, by either phone or email. Your order will then be refunded in full. If you decide to cancel the order or you no longer require the items once they have been shipped, you can return them to us within 14 days. All items should be returned to us in an unused condition and in the original packaging. You should also enclose your proof of purchase. Return postage must be paid by yourself. Once we have received the returned items, we will issue a refund to the original payment method used. This can take up to 4 working days.
Missing items must be reported to us within 10 days of delivery.
All damaged items must be reported to us within 48 hrs of delivery. You can contact us via phone or email to report the damage. Photographic evidence will be required. Once we have received notification that an item is damaged, we will then have the item collected and returned to us where we will then issue a replacement item or a refund. All items must be returned to us in an unused condition and in the original packaging. If an item develops a fault, you should contact us straight away by either telephone or email. All consumable items such as towels, wash mitts, machine polishing pads, brushes and anything else that can deteriorate with general wear and tear have a 3 month warranty only. You must be able to provide proof of purchase i.e order confirmation email, invoice or till receipt.
If you wish to contact us in respect of our site, please contact us at firstname.lastname@example.org. Thank you for visiting our site.
For more information on shipping, please see our shipping policy.
For more information about returns and exchanges, please see our returns page.